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If we do not respond to your inquiry in time, please email us at counseling@pathwaysforchange.help or call our 24/7 Hotline at 800-870-5905

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We have locations in Worcester and Fitchburg, MA.

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*BEST TIME TO REACH YOU
A counselor will be available to call you back on Monday through Friday, from 8a to 6p, and on Saturdays from 9a-3p. If your need is urgent, please call 800-870-5905 (voice) or 508-502-7681 (VP for American Sign Language) and ask to speak to a Counselor.

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*CALL BACK INSTRUCTIONS We want to make sure that we protect your confidentiality and so we block the Pathways phone number; this means it will not appear on your caller ID. We can unblock our number in order to call phones that do not accept blocked numbers. This means that one of Pathways office numbers will appear on your caller ID.

IF YOUR PHONE DOES NOT ACCEPT BLOCKED CALLS, IS IT OK TO UNBLOCK THE PATHWAYS PHONE NUMBER?*

Yes

No

Note about voice mail: If you do not have voice mail or if your mailbox is full, we will try several times to reach you. If you feel you have not heard from us within a couple business days, please call our office at 508-852-7600 and ask to speak to a counselor.

IS IT OK TO LEAVE A MESSAGE ON YOUR PHONE?

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IF SO, CAN WE SAY Pathways ON VOICE MAIL?

Yes

No

IF WE CANNOT SAY Pathways WHAT CAN WE SAY ON THE VOICE MAIL?

Examples: say you are calling from doctor’s office OR say you are my ‘friend Becky’ calling.

CAN WE LEAVE A MESSAGE WITH SOMEONE ELSE IF THEY ANSWER THE PHONE?*

Yes

No

ACCESSIBILITY & ACCOMMODATIONS

We have meeting spaces throughout Central Massachusetts, including Worcester, Fitchburg, Gardner, Southbridge, Webster & Barre. We also offer services in multiple languages, in person and via platforms such as Doxy & Zoom. Please let us know what else you might need to help make accessing services safe and comfortable.

Accessibility or Accommodations Notes*

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Hours: Mon-Fri 12pm-4pm (except certain holidays)

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24/7365 Support (Audio): 800-870-5905

24/7/365 Support (Video Phone) for Deaf and HoH: 508-502-7681

Office: (508) 852-7600 (M – F, 9 – 5)

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Accessibility Information

Business Hours:

Monday – Friday 9 AM – 5 PM

Worcester Office:
588 Main Street
Worcester, MA 01608

Fitchburg Office:
Simmons Road
275 Nichols Road
Fitchburg, MA 01420.

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